Legal
Cancellations & Refunds
What happens if you need to reschedule or cancel an appointment.
Rescheduling
We understand that life intervenes. Please give us as much notice as you can so we can offer the slot to someone else, and find you another time.
Notice period
Appointments cancelled or rescheduled with at least 24 hours' notice are not charged.
Late cancellation
Cancellations with less than 24 hours' notice, and appointments where the client does not attend, may be charged in full, because the time has been held for you.
Clinician cancellation
If we need to cancel or reschedule, we will offer you the earliest suitable alternative, and any fee already paid is refunded in full or carried forward, whichever you prefer.
Refunds
Where a refund is due, it is processed to the original payment method, usually within seven to ten working days.
Questions
If something about a charge does not look right, write to us and we will look into it.
Last updated 2 September 2026.